Our best rate promise to you...

Rotana offers the same or a better room rate than you will find at other retail travel websites featuring our properties. If you find a better rate than what you have confirmed when booking a Rotana hotel within 24 hours of confirming your reservation, we will honour the lower rate that you have found.

Simply complete our best rate promise form and one of our colleagues will respond to your inquiry within 48 hours. In order for us to honour the lowest rate found, your claim must satisfy all terms and conditions and be submitted in compliance with the following procedures:

• Room types and descriptions
• The reservation on file and the lowest available rate must be for:
  • The same hotel
  • The same room type and bed type
  • The same dates and length of stay

Your claim must be made within 24 hours of making a reservation with Rotana hotels. Rotana will honour the lowest available rate and offer 15% discount for every night for which the lower rate was found in addition to 1,000 Rotana Rewards Points.