I would especially like to recognize the outstanding efforts of [lady - karthane - cindi]. Their dedication, attention to detail, and friendly demeanor went above and beyond my expectations.
Reviewed by Jubran S a TripAdvisor traveler 13th December 2024
"Thank you very much for the excellent service from you"
The service was very good and I am very happy with this hotel. I have been a customer of yours for more than a year and I wish success for this hotel and I would like to thank the hotel manager for his actions.
Reviewed by Asma a TripAdvisor traveler United Arab Emirates 25th September 2024
"Reviewing"
I really liked this hotel and the people there are so cute and friendly and thanks for everything.🤍🤍
Reviewed by Khaled a TripAdvisor traveler 26th August 2024
"Yash Lamie"
Thank you Mr Yash in Zest restaurant for the great service and the hospitality. Ms Lamie in the reception is the best. She is so taking care of the guest. We've spend such a quality time in Al Ain Rotana.
Reviewed by Rishini a TripAdvisor traveler United Arab Emirates 22nd August 2024
"Great hotel and staff"
They treated superbly. We enjoyed well. Good location, great staff & foods. Thanks a lot for all. We’ll come back again. Sure
Reviewed by Amilar_jayasena a TripAdvisor traveler United Arab Emirates 19th August 2024
"Front desk Jeffrey and Leo"
Front desk jeffrey is full of positive energy by always smilling he knows his job well very courteous and accomodating. We are very satisfied with the service and we enjoyed our stay in hotel worth to come back and reccommend to my friends and family.Leo also doing his job he inform me that we left things inside the hotel and keep it until we get thee items that we have left. Staff are honest and jolly.
Reviewed by LeamCLZ a TripAdvisor traveler United Arab Emirates 3rd August 2024
"Thank you"
Thank you so much for your hospitality .
We really enjoyed our stay in Rotana Al Ain.
A special thank you for Mr. Jefrey for your sweet care and your welcoming .
Mirella
Reviewed by Mirella a TripAdvisor traveler United Arab Emirates 27th July 2024
"My favourite hotel"
I have visited Rotana Al Ain many times during the past 14 years. The high standard of services, friendliness, cleanness and comfort are sustainable. Everything works perfectly! Brilliant breakfast!
Reviewed by Dreija a TripAdvisor traveler Male 22nd July 2024
"A surprised day off"
I went by chance for a day off and it was amazing.
The hotel is easy to reach, very clean and comfortable.
The pool is great if you like to swimm and the staff is so friendly.
It's my new favorite place for rest.
Reviewed by Paula A a TripAdvisor traveler 15th July 2024
"Loved it"
Hotel is very good with helpful staff, lovely breakfast, and different amenities(only you need to pay for any court you want to use which I didn't like).
One towel at my room was dirty, looks like the previous guest lift it folded and they didn't check, which is not good at all.
Reviewed by MuhammedRefaat a TripAdvisor traveler United Arab Emirates 3rd July 2024
5
Best choice The best hotel in al ain
Junyoung (All Others) 25th March 2020. Source: Hotels.com
4
Always stayed at the Al Ain Hilton or Intercon, but will be using the Rotana from hereon in. Good: Good pool. Upgraded to poolside 2-bed family chalet. Received a tyre puncture in the car park of the hotel and was immediately assisted with the tyre change. Extremely courteous, although staff have always been since it opened back in 1998.
Neil United Arab Emirates 22nd March 2020. Source: Booking.com
5
Vghuzg
Ffccccvvgggg
Samar Joudi337 20th March 2020. Source: Google
4
OK.
VC Cheang 17th March 2020. Source: Google
4.4
Long weekend break Good: Excellent pool, play area and restaurants. There was a very noisy wedding on 2nd day but they moved us without hassle. Not sure how much of an issue it would be in busier times
Bad: Not allowing my daughter and I to swim near the bar area which is only place undercover. Hotel was empty with no customer or bar staff to be seen yet on the 4th day it became an issue
Lee United Kingdom 16th March 2020. Source: Booking.com
5
Great rooms, nice facilities, and staff resolved a problem with my booking. Recommended!
Adam Kelly 14th March 2020. Source: Google
5
Exceptional Good: Great suite Very helpful staff Excellent food Best hotel in Al Ain
Bad: Nothing
John United Kingdom 13th March 2020. Source: Booking.com
4
Very Good Good: الموقع المرافق الموجودة في الفندق واشكر الأستاذ ايمن علي جميع ماقدمه لي ولعائلتي من حسن الضيافة وسرعة الاستجابة لمطالبي
Amel United Arab Emirates 12th March 2020. Source: Booking.com
4
جميل
Uae Uae 10th March 2020. Source: Google
5
I went to so many different hotels and this is the best hotel
Zaid Abdullatif 10th March 2020. Source: Google
Golftrip to Al Ain -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
RRRRR Tord Wikenstal (Solo), Sweden 24th March 2020
فندق عادي جدا الى الامام ومزيد من الاهتمام ومزيد من الرقي الفندق مكانه رائع لكن ينقصه بعض الاهتمام وإضافة خدمات جديده للضيوف مثل الترحيب بالضيوف تنوع البوفيه وضع موظفين فرحيين تغير الاسره وأيضا يحتاج الديكور الى اهتمام اكثر بما انه فندق 5 نجوم
RRRRR Wael Abu Daqa (Solo), Palestine 22nd March 2020
Awesome place Al Ain Rotana is awesome place for families and as a base location to know in depth the area. Highly recommended! Is walking distance to historical sites and 10 minutes from the zoo or Oasis.. day trip from mountains.. you choose.
RRRRR Diego Patricio Tobar (Solo), Norway 21st March 2020
Stay at Rotana Al Ain My stay at Rotana Al Ain was very comfortable. It has all the facilities you need i.e. modern gym with all the equipment you expect, brilliant swimming pool and jacuzzi.
The apartment was well maintained and had everything I needed for my long stay of 7 weeks.
Above all the staff are excellent!
RRRRR Robina Malik (Solo), United Kingdom 20th March 2020
Slightly disappointed This was a good hotel, however an individual floor manager in the restaurant let the team down, clicking his fingers to get his staffs attention. Each member of staff was running around and working extremely hard, being polite and courteous to guests, in-fact the only one who wasn't was him. This wouldn't put us of staying again however.
RRRRR Mark Molyneux (Solo), United Kingdom 15th March 2020
Lovely getaway Great weekend away from the big city. Lovely hotel and setting. Excellent service from morning to night. Pool was great too. Al aain is an amazing town to visit. It has so much to do but this time we were happy to just stay and relax in hotel.
RRRRR Jennifer Treloar (Solo), Australia 14th March 2020
A little tired, inconsistent staff but very smoking friendly hotel It would have been a lot more enjoyable if you could walk, eat or drink in far more areas without being exposed to 2nd hand smoke.
Only 1 buffet restaurant was non-smoking - all other bars were either fully smoking or partially, with an ineffective pretence at 'non-smoking' areas in a restaurant; not even partitioned.
It's the year 2020 and recognised by all intelligent people that 2nd hand smoke is extremely carcinogenic and dangerous, yet this hotel merrily encourages it. Bizarre.....
If you're a non-smoker, just avoid it
RRRRR Sean Liecester (Solo), United Kingdom 11th March 2020
superb amazing staff, amazing lobby, amazing view , everything was perfect for the weekend , breakfast needed little bit more of variability but overall everything was nice and relaxing , thank you rotana hotel
RRRRR Ameera Kaplan (Family), Syria 7th March 2020
Exellent Exellent place to stay , good service from staff, perfect ambience and other facilities available.
I would recommend stay in rotana would be a memorable one.
Access to all important palaces and tourist places are easy
RRRRR Nimash Vijayakumar (Solo), India 4th March 2020
غرف مريحه ومكان مركزي هناك مساحات كبيره في منطقه الفندق مكان باريس غاليري السابق والسينما اتمني لو تستغل كافيهات غير المطاعم التقليدية المعروف بها روتانا منذ الازل... تعطي حركه للمكان وتنعش الفندق كمان سياحي.. الخدمه جيده بشكل عام وتحسن الدخول اليه بعد اعمال الطرق.. به كميه كبيره من المواقف علي انه مواقف الطابق السفلي تحتاج إعادة نظر وخاصه المدخل الي مواقف الفلج... تعديل التبيق علي الموبايل ليتضمن الدخول للغرف عبر الموبايل. لا يَجد نيسبرسوا ماشين مثل الفنادق الان تعبأ مجانا وكومبليمنتري... مكان الفندق مركزي ومهم اظن محتاج ريفريش ليواكب العصر فود تراكس كافيهات خاصه الباركنات الخارجيه ومنطقه الجاليري والسينما السابقين وليسنا بحاجه الى قاعات زياده زاخر تكفي...
RRRRR ABDULLA AL ZAHMI (Solo), United Arab Emirates 4th March 2020
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