Spend some holiday together with my family.
Overall was very good, first time to Rotana but I been in other around hotels in the past.
This is my advice to all your managers, bring down the staff quality is affecting your business as well.
Reviewed by Giampaolod a TripAdvisor traveler United Arab Emirates 6th December 2024
"A Perfect Stay Exceptional Service Cuisine and Relaxation"
We spent 4 wonderful days at this hotel and were absolutely delighted with our stay. The spacious, clean room, outstanding cuisine from breakfast to dinner, and professional staff throughout the hotel exceeded our expectations. Overall, our stay was flawless in every aspect. We will definitely return and highly recommend this hotel to all our friends.
Best regards,
Reviewed by Dalibord a TripAdvisor traveler Czech Republic 3rd December 2024
"My best vacation ever"
Everything was fine. The food is very tasty. One disadvantage is that the extra bed in the room is very uncomfortable
Reviewed by Svetlana a TripAdvisor traveler Russia 24th November 2024
"An Unforgettable Stay Exceptional Service and Comfort"
it exceeded all my expectations. The level of hospitality was outstanding. The staff were incredibly welcoming, making me feel at home from the very first step into the hotel. Every team member went above and beyond to ensure that my stay was comfortable and memorable.
A very Special thanks to Mr. Ahmed Essam from the management, Mr. Shanuka & Mr. Leo.
Many thanks to each and everyone from the hotel team especially Mr. Sherkhan, Mr. Malik from Mozaique restaurant,
Ali from life guards' team and Sajid from the housekeeping team.
Reviewed by Zeyad_Elmadkhom a TripAdvisor traveler 24th November 2024
"Excellent"
It was wonderful time in Rotana. There are all what you need: tasty food, warm clean sea, cozy rooms, all you need for fitness, tennis, kids room and everywhere personal who can helps you.
Reviewed by Getaway a TripAdvisor traveler 21st November 2024
"Dreamy"
Fortunate to have enjoyed all and everything. Lovely sea. Beautiful landscape. Polite personnel. Appropriate room service. Recommend for family 3-7 day holidays.
Reviewed by I_unukovsky a TripAdvisor traveler Belarus 18th November 2024
"Disappointing Stay"
**Check-in Experience:**
Sara at check-in was knowledgeable about the property, but unfortunately, my experience was disappointing right from the start. Although I arrived at 3 PM (a standard check-in time), my room was not ready. Several issues stood out: the phone wasn’t working, there was no coffee setup, tissues were missing, and the balcony was not properly cleaned. While I could overlook these smaller issues, what truly frustrated me was the lack of attention to my special request for birthday arrangements, which I had made well in advance. Despite the delay in check-in, the setup was not completed as promised. I was given the option to wait longer for the room to be fully prepared or to check in immediately. I opted for the special setup between 6 and 8 PM, but nothing happened, ruining my plans entirely. When housekeeping finally arrived, it was already too late, and I had to refuse the service.
**Service Issues:**
Throughout my stay, housekeeping was slow and inconsistent. Upon checking in, several items were missing, and when I called to request them, it took over an hour just to receive coffee. Additionally, the room phone wasn’t working, so I had to use the bathroom phone to contact staff.
Hassan at the reception provided not satisfied service and lacked flexibility. When my wife approached him in the evening to request a one-hour late checkout, he was free but refused to assist her, simply stating that we should check with the morning staff. His response was dismissive and unprofessional. The next day, I had to address the issue myself, and again, Hassan was uncooperative and tense. He only agreed to a late checkout after his colleague, Hamdy, approved it for another guest, making it feel like a reluctant gesture rather than genuine service. This encounter left a very negative impression, and we decided to leave the property rather than extend our stay for an additional night.
**Check-out Experience:**
Hamdy, on the other hand, was exceptional. He was courteous, attentive, and took the time to listen to my concerns. He sincerely apologized for the inconveniences, which was a relief after the poor service I had experienced earlier.
**Overall Impression:**
The hotel facilities are excellent, but the service spirit needs significant improvement, especially considering the premium prices. The staff's approach did not match the level of hospitality expected for such a high-end property.
Reviewed by Mohd-Adel a TripAdvisor traveler 10th November 2024
"Fantastic service"
Thank you for a fabulous stay. The facilities were amazing and kept very well. The staff were super helpful and couldn’t do enough for us.
Special thank you to Rohit on reception and Girlie and Aya in the spa who were amazing
Reviewed by AmandaaRDM a TripAdvisor traveler United Kingdom 2nd November 2024
"Good Property and Amazing Staffs"
Hello,
I would like to thank each one of the staff in Fujairah Rotana for their wonderful gesture towards the guest. Right from the Reception Rohit and Marzauk, Ina at the Spa, Reservation AgentsTanatswa for arranging a cake and Birthday decor on the bed for my son Birthday which we celebrated in the property. Also i would like to thank the staff from the water sports section. They were really kind and suppotive. Thanks to the pool bar staff for their non stop serving of the drinks to the Guest. Thanks to Sumon at the concierge and bellboy.
Reviewed by Mangai M a TripAdvisor traveler United Arab Emirates 24th October 2024
"Study Trip VAE"
very nice beach holidays and great support with Nicolas & Leo, thank you very much for this wonderful stay
Reviewed by Tanja_meienberg a TripAdvisor traveler 21st October 2024
5
Empfehlenswertes Hotel Ein Hotel mit guter Hotelleitung die die problematische Zeit gut meisterte.
Gesamtes Personal freundlich und hilfsbereit.
Holger (Other) 31st March 2020. Source: HolidayCheck
5
Schönes Hotel in ruhiger Umgebung Das Hotel befindet sich in sehr ruhiger Umgebung ca. 2 Stunden vom Flughafen Dubai entfernt. Es verfügt über einen privaten Strandabschnitt und für einen entspannten Badeurlaub bestens geeignet. Essen und Service sind exzellent.
Lena (Other) 28th March 2020. Source: HolidayCheck
5
Schöne Erholung, für Europäer optimal im März Sauber, tolle Verpflegung und Al In, gepflegte Anlagen, weitläufig mit eigenem Strand, schöne Bars, für jeden etwas.
Rudolf (Other) 26th March 2020. Source: HolidayCheck
5
Im Schatten des Coronarvirus Sehr schöne weitläufige Anlage. Die Poollandschaft immer gepflegt, nie schmutzig und von Lifeguards gut kontriliet. Der Strand schön sauber und weitläufig.
Einzig die AI-Getränke würden eine Aufwertung gebrauchen.
Ralf (Other) 25th March 2020. Source: HolidayCheck
5
A wonderful retreat at this difficult time Good: I want to thank the manager Rami and waiter Issam and front desk Ahtisham for the excellent service that was offered during our stay. It was extra ordinary and looking forward to staying again in the near future.
Bad: Wonderful and established gardens 5 star service the whole way location right on the beach and ease of booking in. The late check out was also a true bonus.
Graham United Arab Emirates 24th March 2020. Source: Booking.com
5
2 Wochen Rotana Fujairah Sehr schönes am Strand gelegenes Hotel mit fantastischem Hintergrund , Gartenanlage sehr schön und gepflegt , Zimmer sehr geräumig ,großes Bad und Balkon,
Freundliches und hilfsbereites Servicepersonal von A bis Z.
Angenehmer Strand mit entsprechendem Liveguards ,
Manfred (Other) 24th March 2020. Source: HolidayCheck
4.17
Sauberes Familienhotel mit sehr netter Personal Hotel: Schönes, sauberes (Familien) Hotel mit großer Poolanlage. Sehr nettes Personal. Überwiegend russische Urlauber mit kleineren Kindern
Location: Lange Anfahrt vom Flughafen
Lange Fahrt nach Dubai
Service: Überall sehr zuvorkommendes Personal
Man wurde immer nach Getränkewünschen gefragt
Food: Es gibt ein Buffettrestaurant
Immer große Auswahl an Dessert und Salaten
Lecker, frisches Brot
Mittags gab es Live Cooking
Hauptgerichte könnten abwechslungsreicher sein, geschmacklich ok
Es wird zwischen All Inklusive und ULTRA All Inklusive unterschieden (Verschiedene Getränkekarte)
Man muss bei jeder Getränkebestellung auf einem Bon unterschreiben (bisschen nervig, weil man dadurch oftmals warten musste)
Restaurant (Waves) gegen Gebühr
Room: Standardzimmer mit Balkon
Gemütliches großes Bett
Minibar gegen Gebühr
Safe vorhanden
Leider war im Badezimmer die Dusche offen (es gab keine Duschtür), so dass das Badezimmer schnell nass wurde
Sport: Fast täglich wurde Volleyball angeboten
Sehr großes, modernes Fitnesstudio
Tischtennis, Billiard (gegen Gebühr)
Von Reiseveranstalter werden einige Ausflüge angeboten (wir haben die Dünen Safari gemacht und können davon abraten. Es hat sich leider nicht gelohnt)
Rebecca (Beach) 21st March 2020. Source: HolidayCheck
5
🤩❤❤
Abeer Da 20th March 2020. Source: Google
5
Exceptional Good: Everything
Bad: At times inside the hotel it can be noisy - unfortunately we had noisy guests above us. This was dealt with swiftly from the hotel management.
Jessica United Arab Emirates 19th March 2020. Source: Booking.com
4.5
Awesome Good: Staff were very friendly. Clean and well maintained.
Bad: We had to pay for ice to have drinks in our room which was extortionate at 20AED. Pool towels were small.
Amy United Kingdom 19th March 2020. Source: Booking.com
Empfehlenswertes Hotel Ein Hotel mit guter Hotelleitung die die problematische Zeit gut meisterte.
Gesamtes Personal freundlich und hilfsbereit.
RRRRR Holger Froebe (Couple), Germany 31st March 2020
Schönes Hotel in ruhiger Umgebung Das Hotel befindet sich in sehr ruhiger Umgebung ca. 2 Stunden vom Flughafen Dubai entfernt. Es verfügt über einen privaten Strandabschnitt und für einen entspannten Badeurlaub bestens geeignet. Essen und Service sind exzellent.
RRRRR Lena Krupp (Couple), Germany 28th March 2020
Отдых с семьёй Испортило впечатление украденная куртка из шкафа в номере. Администрация отеля камеры не разрешила посмотреть. Пляж и отель чистые. Еда не разнообразная, но вкусная. Фруктов мало. Обслуживание в ресторане хорошее.
RRRRR Anna Melnikova (Solo), Russia 28th March 2020
Schöne Erholung, für Europäer optimal im März Sauber, tolle Verpflegung und Al In, gepflegte Anlagen, weitläufig mit eigenem Strand, schöne Bars, für jeden etwas.
RRRRR Rudolf Klarner (Couple), Germany 26th March 2020
Super Atmosphäre! Sauber, übersichtlich, ordentlich, alles vir Ort was man braucht, freundliches Personal, gutes Essen, sauberer Strand,
RRRR Ramona Dorsch (Couple), Germany 26th March 2020
2 Wochen Rotana Fujairah Sehr schönes am Strand gelegenes Hotel mit fantastischem Hintergrund , Gartenanlage sehr schön und gepflegt , Zimmer sehr geräumig ,großes Bad und Balkon,
Freundliches und hilfsbereites Servicepersonal von A bis Z.
Angenehmer Strand mit entsprechendem Liveguards ,
RRRRR Manfred Chemnitz (Couple), Germany 24th March 2020
Im Schatten des Coronarvirus Sehr schöne weitläufige Anlage. Die Poollandschaft immer gepflegt, nie schmutzig und von Lifeguards gut kontriliet. Der Strand schön sauber und weitläufig.
Einzig die AI-Getränke würden eine Aufwertung gebrauchen.
RRRRR Ralf Fuhrmann (Friends), Germany 24th March 2020
Понравилось В целом, отдых был приятным и спокойным. Персонал делает максимум и у них все получается. Потрясающие спасатели на пляже, потрясающие официанты и администраторы в буфете, потрясающие работники ресепшн, потрясающие горничные.
Питание на 4. Не всегда находили что-то по душе, приходилось ходить по несколько раз, выискивать
В номерах нет европейских розеток. Предоставляемые адаптеры ужасного качества. Также в номере нет сушилки для белья, вещи развешивали на балконные стулья
Невероятно большое количество ворон на территории. Карканье будит по утрам, они везде гадят, воруют еду, пьют из бассейна купаются в нем.
Территория довольно примитивная. Несколько дорожек, вечерние прогулки были скучными.
Здорово, что по вечерам есть живая музыка в буфете и на пляже! Они приятно занимали вечера. Развлечений нет совсем. На весь отель один аниматор — молодая девушка Диана 22 лет. Делала все, что могла, чтобы развлечь людей. Но «развлечения» достаточно скучные и неинтересные, поэтому никто и не собирался никогда.
RRRRR Roman Borisov (Solo), Russia 23rd March 2020
Oase der Erholung. Gepflegtes Luxushotel mit schönem Ambiente und einer gepflegten Gartenanlage, allerdings etwas renovierungsbedürftig.
Das Hotel bietet mehrere unterschiedliche gemütliche Aufenthaltsmöglichkeiten, sowohl im Innen- als auch im Außenbereich.
Angenehme Nähe zum Strand und zum Meer.
RRRR Thomas Malow (Couple), Germany 20th March 2020
Super Ein tolles Hotel für Familien, wir haben uns sehr wohl gefühlt und für die Kinder Haben es sehr genossen! War ein sehr entspannter Urlaub für uns alle!
RRRRR Teresa Zippusch (Family), Austria 20th March 2020
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